Google CEO Sundar Pichai revealed that some of Gemini's AI tool responses were actually "problematic" and "demonstrated clear bias," vowing to address the problem.
In a company-wide email, published in full by Pirate Wires , Pichai wrote: “I want to address recent issues with problematic text and image responses in Gemini (formerly Bard) Assistant. I know that some of the app responses offended our users and showed bias — to be clear, this is not "Completely acceptable. The company is working around the clock to address these problems."
"Our mission to organize the world's information and make it universally accessible and useful is sacred. We have always strived to provide users with useful, accurate, and unbiased information in our products. That's why people trust them," Pichai continued. He added that this should be the case with artificial intelligence as well.
Google launched its Gemini smart assistant earlier this month, but quickly ran into issues with restrictive "safety" and "diversity" programs.
The AI tool has been widely criticized for its "inaccuracy" in depicting a range of historical figures, from the US Founding Fathers, Russian Emperors, Catholic Popes and even Nazi German soldiers.
A Fox Business investigation revealed Gemini's "unusual" responses to any requests for photos of white people, including responding with, "This reinforces harmful stereotypes and generalizations about people based on their race. Such photos embody a 'stereotype' for whites” can “harm” society as a whole and people of color.
Some Silicon Valley critics said Pichai's email was not just directed internally, but also aimed at the public, with "marketing slogans sprinkled throughout."
Writer Lulu Cheng Meservey also criticized Pichai's use of the term "problematic", and accused the Google CEO of fundamentally misunderstanding the Gemini issue.
“Google's focus on not offending people rather than factual accuracy is what caused the problem in the first place,” she wrote.
Citing internal Google sources, PirateWires' Mike Solana posited that marketing and AI product executives believe the controversy over Gemini's apparent racism was "invented by right-wing trolls" on Platform X (formerly Twitter).
It's ensuring accuracy and fairness in AI-generated content.
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